FAQ
Product Condition Chart
Product Condition Guide
Understand how we evaluate and grade our inventory items.
Buy Online and Pick Up In-Store
Please contact us before heading down. If your order doesn’t qualify for free shipping, message us for a free shipping/pickup code!
Stock Availability
Our online inventory is shared with our physical store. Your order is secured once our team picks the item. If it sells out in-store first, we will inform you.
For Fragile or High-Value Items
We strongly encourage customers to collect the item at the store collection. We will notify you if this applies.
100% Authenticity Guaranteed
We only sell authentic items. If you have any concerns or find any issues with your item, please don't hesitate to reach out to us right away.
Shipping Fee
Standard local delivery $7 if your order is below $99.
Delivery Time
Standard delivery takes 1 to 2 business days and is free for orders $99 and above, while items from multiple locations or Chinatown require up to 5 business days for HQ consolidation.
Secure Payment
We accept PayNow, GrabPay, Visa, Mastercard, and PayPal. All transactions are securely processed directly by our external payment gateways, ensuring your payment details are 100% safe and protected.