General Rules for Returns 


  • We accept returns for faulty items only.

  • The warranty period for electrical products is 30 days from the date of purchase.

  • For generic products, the warranty period is limited to 3 days from the date of purchase.

  • Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • RMA is required for all returns. Submit through our return center. We will contact you within 3 business days.

  • Please do not return your purchase to the manufacturer or send us the return without notifying us.

  • All sales proceeds are final. Customers are strongly advised to check their items before checkout to ensure the condition of the purchased item is acceptable to them. As not all items sold by Cash Converters are brand new and sealed in their original condition, customers are responsible for ensuring the condition of their purchased item is acceptable to them. Items purchased online are given detailed descriptions of their condition and assigned an appropriate status condition. Change of mind is strictly not accepted.



Exchange Policy

Product Damage/Malfunction

  • All items sold are non-exchangeable unless otherwise stated. Exchanges are only allowed if the item is defective or damaged. Item must be within 30 days of purchase with the original receipt.

Product Damage During Delivery

  • If during delivery the product is damaged due to unforeseen circumstances, a refund or replacement of the original item will be allowed. If the original item is no longer available, a similar item of equal value will be offered.

Incorrect/Defective/Missing Item

  • For items that are incorrect, defective or have missing ‘components’, kindly give us a call at +65 6744 8682 or email us at our representative will attend to you within 3 working days.

Refund Policy

Refund Process (if applicable)

  • Once your return has been received and inspected, we will send you an email to notify you if your refund has been approved or rejected.

  • If approved, your refund will be processed immediately from our end. Depending on the bank's processing time, A refund takes up to 7 business daysto be credited back to your original payment method.

Late or missing refunds (if applicable)

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