- Faulty Items Only: Returns are strictly limited to items found to be defective or non-functional.
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Applicable Warranty Windows:
Electrical Products: 30 Days from date of purchase Generic Products: 3 Days from date of purchase
Returns & Refund Policy for CashConverters Online Store
RETAIL STORE POLICY
Returns, Exchanges & Refunds
Please note the following guidelines regarding returns and product warranties for our retail store purchases.
Eligibility & Warranty Periods
Options for Returns
OPTION 1
Product Exchange
Customers may opt to exchange the faulty item for another item of equal or higher value. If the selected replacement item is of a lesser value, we will issue a credit note for the remaining balance.
OPTION 2
Product Repair
If the faulty item is deemed repairable by our team, we will take responsibility and arrange for it to be repaired and restored to proper working condition.
Full Refund Policy
In the event that the item is explicitly found to be non-repairable or non-authentic, customers have the option to receive a full refund. This can be issued either in the form of a Credit Note or Cash.